Refund policy
We have a 1-day return policy, which means you have 1 day from the date of receiving your order to request a return.
Eligible Returns
Returns and refunds are accepted only in the following circumstances:
- The product received is defective or damaged
- You received the wrong product or piece.
To be eligible for a return, you must contact us within 1 day of delivery and provide clear photos or videos showing the issue.
The product must be unused and returned in its original packaging, along with all items included with the original order.
How to Request a Return
To request a return, please contact us at tryveyoinfo@gmail.com within 1 day of receiving your order.
When contacting us, please provide:
1. Your order number.
2. Clear photos and/or videos showing the defective, damaged, or incorrect product.
Returns sent without contacting us and receiving return instructions from us first will not be accepted.
Non-Returnable Situations
We do not accept returns or provide refunds in the following situations:
- Change of mind.
- Incorrect product selection.
- Personal preference.
- Products that have been used.
- Products damaged due to misuse.
- Normal wear and tear.
- Any issue reported more than 1 day after delivery.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If your refund is approved, the refund will be processed to your original payment method within 10–20 business days.
The time required for the refund to appear in your account may also depend on your payment provider or financial institution.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: tryveyoinfo@gmail.com